East Ham E6
Highams Park E4
Full / Part Time
For this position we are looking to employ Professional individuals who have Direct Experience of being a Principle Call Centre Controller with a strong Private Hire Background. The individual should be of a strong character and posses an excellent geographical knowledge of the London Wide Area and should also be able to demonstrate their experience of operating a computerised transportation dispatch system.
This key position involves the management, co-ordination and monitoring of work flows being filtered to them via a team of telephonists. The individual must have excellent communication and inter-personal skills, a very high level of attention to detail and be able to think on their feet. The applicant must be able to demonstrate their ability to operate from within a challenging environment whilst giving instructions to a team of telephonists and whilst being able to co-ordinate a number of key tasks.
Key Skills Required:
Action planning: prioritising, making decisions, assessing progress and making changes if necessary.
Interpersonal skills: relating well to others and establishing good working relationships with your team.
Communication: listening to other people and clearly getting your point across orally, in writing and via electronic means, in a manner appropriate to the audience.
Teamwork: being constructive, performing your role, listening to colleagues and encouraging them.
Leadership: motivating others and inspiring them to take your lead
Customer service: being friendly, caring and diplomatic with clients and customers.
Problem solving: thinking things through in a logical way in order to determine key issues, often also including creative thinking.
Flexibility: ability to handle change and adapt to new situations.
IT/computer literacy: office skills, ability to touch type and use common software.
If you are interested in this position please forward your CV to email@example.com, please indicate which role you are applying for, thank you.